Privacy Policy

Last Updated: May 15, 2024

Introduction

PlainNarrative ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plainnarrative.sbs (the "Site") or use our styling services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Site, and information from third parties.

Personal Information You Provide to Us

We may collect the following types of personal information when you register on our Site, submit a contact form, book a styling service, or otherwise communicate with us:

  • Identification Information: Name, email address, postal address, phone number, and other similar contact information.
  • Demographic Information: Age, gender, profession, and preferences.
  • Payment Information: Credit card details, billing address, and other payment details (processed through secure third-party payment processors).
  • Styling Information: Body measurements, clothing sizes, style preferences, color preferences, photographs (if provided for styling purposes), and other style-related information that helps us provide our services.
  • Communication Information: Feedback, questions, comments, or any information you provide when you contact us.

Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

  • Device Information: IP address, browser type, operating system, device type, and other technical information about your device.
  • Usage Data: Pages you visit, time and date of your visit, time spent on those pages, referring/exit pages, and other browsing patterns.
  • Location Information: General location information based on IP address.

Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms when you interact with our content or connect your social media account to our services.
  • Analytics providers, advertising networks, and search information providers.
  • Payment processors who facilitate your transactions with us.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To provide and maintain our styling services, process transactions, and fulfill your requests.
  • Personalization: To personalize your experience on our Site and provide content and product offerings relevant to your interests.
  • Communication: To respond to your inquiries, comments, or questions, and to send you information related to your bookings, including confirmations, updates, and reminders.
  • Marketing: To send promotional communications, special offers, and information about new services or events, if you have opted to receive such communications.
  • Improvement: To improve our Site, products, and services, conduct research and analysis, and develop new features.
  • Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and other illegal activities.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Legal Basis for Processing (EU/UK Users)

For users in the European Union and United Kingdom, we process your personal information based on one or more of the following legal bases:

  • Your consent;
  • The necessity to perform our contract with you;
  • Compliance with our legal obligations;
  • Our legitimate interests, which do not override your fundamental rights and freedoms.

How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Partners: Trusted partners who help us provide our services, with your consent where required.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: When you have provided consent for us to share your information.

We do not sell your personal information to third parties.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request access to your personal information we hold.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Restriction: You can request that we restrict the processing of your information.
  • Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
  • Objection: You can object to our processing of your information based on our legitimate interests.
  • Withdraw Consent: You can withdraw consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Cookie Policy

We use cookies and similar tracking technologies to collect information about your browsing activities and to better understand how you use our Site.

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. Cookies are widely used to make websites work more efficiently and provide analytical information to the website owners.

Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our Site. They enable basic functions like page navigation and access to secure areas.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site. This helps us improve how our Site works.
  • Functionality Cookies: Enable our Site to remember choices you make (such as language or region) and provide enhanced, personalized features.
  • Targeting/Advertising Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests.

Cookie Control

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can also delete cookies already stored on your device.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Please note that if you choose to disable cookies, you may not be able to use the full functionality of our Site.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you;
  • Whether there is a legal obligation to which we are subject;
  • Whether retention is advisable in light of our legal position (such as regarding applicable statutes of limitations, litigation, or regulatory investigations).

Children's Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us using the details provided below.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

If we transfer your information to countries outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place in accordance with data protection law.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

PlainNarrative

5 Nick Grove, Port Harleyberg, GL14 2NW

United Kingdom

Email: [email protected]

Phone: +44 860 697 7708

Data Protection Officer

Our Data Protection Officer can be contacted at:

Email: [email protected]

Complaints

If you are a resident of the EEA or UK and believe we are processing your personal information unlawfully, you have the right to lodge a complaint with your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (https://ico.org.uk).